Troubleshooting

A customer or I didn't get an email

Check these before resending an invoice, a receipt or a notification.

  1. Check the switch. Each notification email has an on/off switch in each person's Settings › Profile › Notifications, for each company. A custom role can also leave an email out (see Roles).
  2. Check the address. Open the customer, vendor or team member and confirm their email.
  3. Check spam. Ask them to look in spam or junk, and to add WizeBooks to their contacts.
  4. Resend. Open the invoice, estimate or receipt and send it again.

Emails about your login and account security, such as invitations and password resets, are always sent.

Updated in v1.0.0