Troubleshooting
A customer or I didn't get an email
Check these before resending an invoice, a receipt or a notification.
- Check the switch. Each notification email has an on/off switch in each person's Settings › Profile › Notifications, for each company. A custom role can also leave an email out (see Roles).
- Check the address. Open the customer, vendor or team member and confirm their email.
- Check spam. Ask them to look in spam or junk, and to add WizeBooks to their contacts.
- Resend. Open the invoice, estimate or receipt and send it again.
Emails about your login and account security, such as invitations and password resets, are always sent.
Updated in v1.0.0